Refund Policy

Effective 2 September 2026

This policy explains when a customer may request a refund for a digital advertising placement purchased from Million Pixel Showcase.

Full refunds

A full refund may be provided when:

• we cannot provide the purchased advertising placement;
• submitted content cannot be approved and a suitable replacement cannot be agreed;
• the same order was charged more than once; or
• we cancel an order before the advertisement is published.

After publication

Once the customer’s custom artwork has been approved and published in the purchased location, the digital advertising service is considered delivered and is normally non-refundable. This does not affect any rights that apply under law.

Customer changes

A change of mind, an inactive destination website, or a request to replace already approved artwork does not automatically qualify for a refund. We will review reasonable correction requests individually.

How to request a refund

Contact us using the business contact details displayed on this website and include your name, order reference, payment date, and reason for the request. Please do not send full card details.

Processing

Approved refunds will be returned through the original payment method. Processing time may vary depending on PayHere, the customer’s bank, and the payment method.